💬 TallerFacil's edge
Automatic maintenance alerts by WhatsApp
Oil change, filters, MOT or timing belt: instead of relying on the customer's memory (or yours), the alert goes out on its own by WhatsApp when it's due. No paper diary, no calling one by one.
One piece of data, one automatic alert
When the mechanic logs a maintenance job on the repair order (say, an oil change), they add when the next one is due: by date (in 6 months) or by mileage (at 15,000 km). From there, the system watches the vehicle's updated mileage or the date, and as soon as it's reached, it automatically sends the customer a WhatsApp message letting them know a service is due — without anyone at the shop having to remember or check a spreadsheet.
The real reason a customer switches shops
A customer rarely stops coming back because of price. They stop coming back because they forget a service was due, and by the time they finally think about it, they walk into the first shop in front of them — which isn't always yours. An automatic maintenance alert solves exactly that problem: it arrives before the customer has to decide where to go. It's the foundation of how to retain auto repair shop customers without relying on advertising.
Not just the oil change
- Oil and filter change (by mileage, the most common one)
- MOT/roadworthiness test about to expire (by date)
- Timing belt or chain (by mileage, critical if it's overdue)
- Brake fluid and tyres (by date or estimated wear)
- Any manufacturer-specific scheduled service
Frequently asked questions
How is it decided when to send a maintenance alert?
When you log a service (oil change, filters, timing belt, etc.), you save the date or mileage when the next one is due. The system compares that against the vehicle's updated mileage or the date, and sends the alert automatically once it's reached.
What types of maintenance can be alerted by WhatsApp?
Anything with a known interval: oil and filter changes, MOT/roadworthiness tests, timing belt or chain, brake fluid, tyres, or any manufacturer-scheduled service.
What if the customer doesn't have WhatsApp?
The system can fall back to an automated phone call with the same message, so it doesn't depend on a single contact channel.