📅 Shop schedule
Appointment management for auto repair shops
A shop without a clear schedule ends up with cars piling up at the door and customers arriving with no slot available. Here's how to plan a day with no bottlenecks.
Estimate the real time per type of job
Not every job takes the same time: a maintenance service (oil and filters) can be done in 30-40 minutes, while a fault diagnosis or a full timing belt job can occupy a bay for several hours. Planning the schedule by type of job, not just by arrival time, stops a long repair from blocking the whole day.
Reminders that cut down no-shows
Many appointments are lost simply because the customer forgets. An automatic reminder the day before by WhatsApp — the same system used for maintenance alerts — noticeably reduces no-shows without anyone at the shop having to call customers one by one.
Frequently asked questions
How should an auto repair shop's schedule be organised?
By assigning an estimated time per type of repair (quick service, diagnosis, long repair) and spreading appointments across the available bays or lifts, always leaving room for urgent jobs.
How can you stop customers forgetting their shop appointment?
By sending an automatic reminder by WhatsApp the day before the appointment, the same way it's done for mileage- or date-based maintenance alerts.